AT&T’s outage on Thursday saw users around the country lose service for hours. Now the company says it wants to “make it right” by issuing a $5 bill credit to impacted users’ wireless accounts.
In a tweet on X Saturday night, as well as on a new page on its website, the carrier posted an apology for the disruption noting that it recognizes “the frustration this outage has caused and know we let many of our customers down.”
“To help make it right, we’re reaching out to potentially impacted customers and we’re automatically applying a credit to their accounts,” the statement on the website reads. “We want to reassure our customers of our commitment to reliably connect them – anytime and anywhere. We’re crediting them for the average cost of a full day of service.”
Looking at the fine print on the page reveals that the credit, while a small proactive gesture, is fairly limited. AT&T is only giving $5 per wireless account, not per impacted line, so if you have multiple lines of service with the carrier you won’t be reimbursed for losing service for all of them.
The carrier is also not providing credits to AT&T Business, AT&T Prepaid or users of its Cricket service. It tells CNET that those users will “have options available to them if they were potentially impacted by the outage.”
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Those looking for additional credits for the lost service may be better off calling the carrier.
“We believe we have contacted potentially impacted customers,” an AT&T spokesperson tells CNET. “But if someone needs to talk to us about their situation, our call centers are available.”
AT&T did…
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